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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use United Au Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you acknowledge that you understand and accept these terms, together with any additional rules displayed for particular games, services or promotions.
United Au Casino operates under a licence issued by the Government of Curaçao (GC). All games run on certified random number generators, and player accounts and transactions are protected by advanced encryption.
1. Using United Au Casino
United Au Casino provides online entertainment services subject to applicable laws, regulatory requirements and the rules published on the website. These Terms & Conditions form an agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.
You must use the website only for lawful purposes and in accordance with these terms. Website content, games, account features and payment options may be changed, suspended or withdrawn where reasonably necessary. This may include changes required for security, maintenance, compliance, responsible gambling or the operation of the service.
Eligibility
You must meet the minimum legal age and any other eligibility requirements that apply in your location before using the services. You are responsible for checking whether online gambling is lawful for you. You must not access the website from a jurisdiction where online gambling or access to these services is prohibited.
United Au Casino may use age, identity, location and other verification checks. You must provide information that is accurate, complete and current. If information cannot be verified, access to an account or service may be restricted until the matter is resolved.
Account security
Where an account is required, you are responsible for keeping your login details confidential and for all activity carried out through your account. You must tell the operator promptly if you suspect unauthorised access, loss of login details or any other security issue. You must not allow another person to use your account, open an account on behalf of someone else or maintain more than one account where this is not permitted.
Accounts are personal and must not be sold, transferred, assigned or used as security for another obligation. The operator may suspend or close an account where it identifies suspected fraud, misuse, false information, unauthorised access, a breach of these terms or a legal or regulatory concern.
2. Deposits, play and withdrawals
You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of using the available services and must not be used to conceal the source of funds, support unlawful activity or circumvent applicable controls. Payment transactions may be reviewed for security, fraud prevention and compliance purposes.
You should check all transaction details before confirming a deposit or other payment instruction. Banks, payment providers or other intermediaries may apply their own terms, fees or processing requirements. United Au Casino does not control the policies of independent payment providers.
Game outcomes are determined by the applicable game rules and approved technical systems. You should review the rules, features, stake information and any relevant conditions before playing. A game may not be available at all times, and access may depend on location, technical requirements or regulatory restrictions.
You must not use software, devices, methods or third-party services intended to interfere with the website, gain an unfair advantage, manipulate game play or avoid security controls. Automated access, collusion, fraudulent activity and exploitation of technical errors are not permitted.
Withdrawals and account review
Withdrawal requests may be subject to identity checks, source-of-funds checks, payment verification and other lawful checks. The operator may request documents or information before processing a withdrawal. You should ensure that the details associated with your account and selected payment method are correct.
If a transaction, balance or game result appears to contain an error, the operator may investigate and take reasonable corrective action. Where a technical or administrative error affects a transaction or result, the operator may void or amend the affected activity in accordance with applicable law and the relevant game rules.
3. Promotions and responsible gambling
Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry, restrictions, wagering or play requirements, maximum benefits and any other conditions that apply. You should read the full offer terms before opting in or relying on a promotion.
Unless stated otherwise, promotional offers cannot be transferred, exchanged for cash or combined with another offer. The operator may withdraw, amend or refuse an offer where this is necessary to correct an error, prevent abuse, meet a legal obligation or protect the fairness of the promotion.
Play within your limits
Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Only gamble with money you can afford to lose, set a budget before you play and take regular breaks. Never gamble to repay debts, manage financial stress or respond to pressure from another person.
- Set personal deposit, loss, spending or time limits where these tools are available.
- Do not chase losses or increase stakes because you feel frustrated or confident.
- Avoid gambling when affected by alcohol, medication or other substances.
- Keep gambling separate from essential household spending and financial commitments.
- Use available cooling-off, self-exclusion or account restriction options if gambling is becoming difficult to control.
- Seek independent support if gambling is causing stress, conflict, debt or other harm.
Requests for self-exclusion or account restrictions should be made through the available account or support channels. During a restriction period, you must not attempt to open or use another account to continue gambling. Any restriction may apply according to the process and period communicated when the request is made.
4. Privacy, liability and general terms
Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide services, verify identity and age, process payments, protect accounts, prevent fraud, meet legal obligations and support responsible gambling. By using the website, you acknowledge that relevant information may be shared with service providers or authorities where permitted or required by law.
Website availability and content
The website is provided subject to availability. Access may be interrupted by maintenance, technical problems, telecommunications failures, security events or circumstances outside reasonable control. United Au Casino does not guarantee that the website will always be error-free, uninterrupted, compatible with every device or available in every location.
You are responsible for having a suitable device, internet connection and software. You must keep your device secure and use appropriate protection against malware and unauthorised access. Links to third-party websites or services may be provided for convenience, but those services are governed by their own terms and privacy practices.
Suspension, closure and complaints
The operator may suspend, limit or close an account where it considers this reasonably necessary for security, compliance, responsible gambling, suspected wrongdoing, inactivity or a breach of these terms. Any remaining balance will be handled in accordance with applicable law and the outcome of any required review.
If you have a question or complaint, use the support channel made available on the website and provide clear details of the issue, relevant dates and any supporting information. Complaints will be reviewed under the applicable internal process. You should keep copies of important account and transaction records.
Changes and governing requirements
These Terms & Conditions may be updated from time to time. The latest version will be published on the website, and changes may apply from the date stated in the updated version or, where no date is stated, from publication. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These terms are subject to the laws and legal requirements that apply to the relevant service and your use of the website. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.